From our experience, global and international clients place more value in the way an organisation engages them over the more ‘technical’ aspects of solutions and services offered. The ability to deliver a solution or service is a given. What matters more to clients is how an organisation manages their relationships and interactions, how they contract, how they monitor and report on performance, and how they manage their own business. At Dimension Data, our multinational clients care most about how easy we make it for them to meet their international business objectives by providing a consistent experience, no matter where they are.
Our clients also value our logistics capability, competitive pricing and global consistency offered through tools such as our global e-procurement portal, which can also be accessed in self-service mode. Effectively, our portal enables our clients – no matter where they are – to obtain equipment and services in a swift, consistent and cost-effective way, with full visibility and comprehensive reporting.
To complement our e-procurement service, Dimension Data also offers a specialised in-sourced Supply Chain Service, which enables clients to make multinational and cross-border business transactions in many countries across the world including Western Europe, Asia Pacific, Australia and New Zealand, the Middle East, Africa and Latin America.
Dimension Data CEO, Brett Dawson agrees and says, “globally, more and more of Dimension Data’s in-country and multi-country clients are calling for a consistent and comprehensive support offering across multi-technologies, multi-vendors and multi-geographies. This is a key priority for the Group both now and into the future. Dimension Data is committed to investing in, and enhancing our infrastructure and service capabilities to deliver unsurpassed global solutions to our clients wherever they do business in the world.”
Dimension Data has made a number of strategic investments to enhance our services business, including our brand refresh in May 2011, which re-launched our business as a truly services-led organisation.We have also aligned our systems and processes through the common language of ITIL and have developed our client experience in international projects, support services, operations capability and managed services to roll out standardised services across many geographies.
In December 2011, we were positioned in the Leaders Quadrant of Gartner, inc’s ‘Magic Quadrant for Communications Outsourcing and Professional Services’, 2011 report1. The Magic Quadrant examined 19 vendors of IT services for business communications systems worldwide, employing two main evaluation criteria: ‘ability to execute’ and ‘completeness of vision’. This positioning is testament that our strategic investments have helped accelerate and grow our Services business and we are now uniquely placed to address the requirements of international and multinational organisations.
I am proud that Dimension Data remains one of the few truly global IT solutions and services companies. Our intention has always been to operate in countries where our multinational clients need to be served, and where the markets provide viable environments for profitable growth. Our direct operations are in countries which contribute the vast majority of the world’s Gross Domestic Product (GDP), while our Preferred Partners help us extend into a substantial portion of the remainder. We have a direct presence in 51 countries, and through our network of Preferred Partners in a further 114 countries, we are able to provide solutions in over 150 countries across five continents. We are also strong with regards to our capabilities to reach client locations in emerging markets. Ensuring that the quality of our local operations and the strength of the regional teams are balanced with a consistent international service has been critical to meet our multinational client needs.
To find out more about our ability to execute and how our service delivery extends across both geographies and technologies including assisting you with information on how to overcome the challenges and complexities of conducting International Business click through to a blog post by Steve Wright, our International Sales Director.