Don’t let international roaming charges become a nasty surprise
If you regularly travel internationally for business, chances are it’s happened to you: that awful, sinking feeling when you receive your company cell phone bill and it’s more than you expected. Far more. It’s probably not because you’ve made expensive calls from where you were – we’re all too aware of how pricey it can be to phone home from far away. It’s more likely to be data costs. Service providers in other countries can charge exorbitant fees for the use of their networks to do something as simple as checking and answering email or accessing the Web with your smartphone.Can you imagine what a headache this could be for your business if you’re not the only employee who’s made this mistake?
Runaway international roaming charges can cost large organisations millions of dollars in total, because the price that users pay is determined by the local carrier in the country you’re visiting. While the terms of these contracts are usually confidential, it’s well known in the telecom industry that the international roaming margins are high (in some cases profit margins are around 90%), resulting in higher revenues for carriers.
Luckily, there are a few clever ways to avoid getting that nasty surprise after you – or any of your employees – have been overseas. Here’s a handy best practice guide to help you inform all international travellers in your organisation about rate plan options and other practical steps to get the data without the exorbitant costs.