Dimension Data > Network-as-the-platform > The Network Barometer Report 2015 – incontrovertible proof that our services platform delivers far beyond expectation

The Network Barometer Report 2015 – incontrovertible proof that our services platform delivers far beyond expectation

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Andre van Schalkwyk |  Group Practice Manager Consulting and Assessments | Networking

Andre van Schalkwyk | Group Practice Manager Consulting and Assessments | Networking

When you take your vehicle to a technician for repairs, you have a certain set of expectations. Whether those expectations will be met isn’t always a given, but you have them nonetheless. Firstly, you expect that the technician should know more about his job than you do. A lot more! In fact, you expect no less than specialised knowledge and expertise. And, secondly, even if you do know a little something about internal combustion engines and sometimes like to get your hands dirty, you expect that the technician should be able to identify, diagnose, and fix mechanical or electric faults far quicker than you could. That is, thanks to years of experience and the right set of tools.

But have you ever asked yourself how much faster you expect that to happen? Have you ever tried to quantify the difference that experience, expertise, and the right tools can make? In short, exactly how much better is ‘better’, and how much faster is ‘faster’?

This year, we asked ourselves a similar question in the Network Barometer Report 2015, in relation to our own services delivered to clients around the world. For the first time ever, we’ve measured how long it takes, on average, to troubleshoot and repair network devices that we monitor and manage on behalf of organisations via our remote infrastructure management platform, versus devices not managed in this way. Even if we have to say so ourselves, the difference was astonishingly large:

It took a massive 75% less time to troubleshoot a faulty device monitored and managed on our platform. Consequently, those devices took 32% less time to repair than otherwise.

The implications of this in terms of business value are massive. Think of how much time you’d save. Think of how much that time would cost you in terms of occupying your in-house experts. Think of all the things those experts could be doing instead, if you gave them 75% more time to do them, because they’re not occupied by everyday troubleshooting. Think of all the things you could be spending your budget on instead!

It’s not the fact that we as the experts in networking can do things faster that should surprise you – you should expect that of us – but it’s how much faster we can do them thanks to our tools and processes. It’s about how much time and money you can save if we did it for you.

In fact, this is particularly pertinent in light of all the other findings in this year’s compelling Report. Everything points to the same conclusion. As far as device lifecycle management, basic support and maintenance services, security and network vulnerability, and preparing the network for the demands of enterprise mobility and in the Internet of Things are concerned, there’s a glaring need for better day-to-day management across all networks. The bottom line is that network management is slipping. Isn’t it about time you trusted and expert do it better and faster?

Read the full Network Barometer Report 2015.

Link to blog 3- ‘Network device configuration – to err is indeed human!’