Dimension Data > Collaboration > How unified communications and collaboration is transforming businesses

How unified communications and collaboration is transforming businesses

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Chris Nunn, Head of Customer Experience and Collaboration Business Unit UK&I at Dimension Data

Chris Nunn,
Head of Customer Experience and Collaboration Business Unit UK&I at Dimension Data

Many employees are highly distributed throughout their multinational organisations, and a Unified Communications & Collaboration (UC&C) strategy is needed now more than ever

 

IT managers have much work to do in order to boost collaboration and keep corporate workforces in touch with each other. With 38 percent of British companies surveyed in the Connected Enterprise Report, stating that they have business customers and partners in many countries, a global strategy that extends beyond the Enterprise to support stakeholders and business operations has become essential.

Today’s companies are seeing UC&C as a strategic enabler to help drive business outcomes through transformation. UK CIOs must remain aware of the overall business impact of collaboration and not just its technological implications.

That’s not to say technology isn’t important

 The report also found that nearly one in three IT departments globally see moving unified communication and collaboration to the cloud as the most important technology trend affecting their collaboration strategy. However, organisations are taking a very cautious approach to the cloud, with only 20–25 percent currently relying on Hosted UC&C services. This isn’t expected to grow significantly in the next 12 months as enterprises carefully and deliberately execute on their cloud strategies. So, for many organisations, cloud-based UC&C is the strategic goal, but not yet the current reality.

The evolution of mobility

With the evolving ‘mobile workforce,’ from a device perspective, both user and decision-maker research indicates that BYOD is a growing trend which must be managed. BYOD strategies and solutions may help organisations manage and control a specific sub-set of devices used for communications or network access, but ideally BYOD should be part of an overall enterprise mobility strategy which treats device ownership status as just another parameter, such as employee type, mobile operating system, device type, tariff plan, and remote access management.

UC&C strategies are still relevant and necessary for today’s multinational enterprises which have evolving mobile workforces. As technology advances, so too does a business’s digital transformation and the collaboration tools and solutions used to get them there.

 

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