Beyond work-life balance: The strategic value of end-user computing
Read the first article in this series: Consumerise this: The shift to user-centric computing
Organisations are steadily moving towards a model where employees are able to use any sanctioned device to access applications and data from any location; increasing engagement and improving productivity as a result. While IT strategy may be to improve enterprise mobility, the realisation should always be to strive for better business outcomes.
We commissioned Ovum, an independent ICT analyst firm, to conduct Dimension Data’s 2014 UK End-User Computing Study. The study gives us a vivid picture of the perspectives of 100 senior IT decision-makers across UK enterprises.
Here’s part 2 of the top findings:
The strategic value of end-user computing
- 71% of organisations agree that it is important from a revenue/profitability perspective to have a flexible workforce, able to access apps and data at any time, from any place, using any sanctioned device
- 88% believe that an end-user computing strategy is an important enabler of business innovation
- Over three-quarters of organisations believe that customer service is inextricably linked with workforce agility
Business innovation can only be cultivated if the workforce is engaged and aligned with organisational goals and objectives. Moreover, employees are known to disengage with the business (and its clients) if they feel ill-equipped and/or untrained. Ovum believes the time has come to refocus on employee-centric issues, particularly employee-centric business processes and their relationship with the end-user computing environment.
It is the CIO who will be expected to provide the rich and fertile grounds for business innovation and change.
Profitability is not the sole driver of increased enterprise mobility. Over three-quarters of IT directors responding to Ovum’s survey agreed with the statement that having a flexible workforce, able to access applications and data at any time, from any place, using any sanctioned device, was important in terms of providing good customers service. A similar percentage also believes that enterprise mobility is an important factor when considering competitive advantage, thereby strengthening the business case for investment in this area of the end-user computing environment.
So far, CIOs have focused mainly on the potential problems of consumerisation of IT, in areas such as security, legal liability and telecom costs. Whilst these are crucial issues, CIOs must also develop strategies and policies that go beyond reacting to potential problems, and instead focus on the business benefits of moving towards a device-agnostic, more user-centred computing model.
Download the research at www.mobileworkspace.co.uk
To be continued…..