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3 things I learned about Virtual Patient Observation



Adam Wells| Client Manager| Dimension Data

Adam Wells| Client Manager| Dimension Data

I recently had the opportunity to take a client to go see our Virtual Patient Observation technology in action.

The goal for our visit was simple – demonstrate how one of our existing clients was using Virtual Patient Observation to the staff at another hospital who was interested in implementing the same technology.

The hospital using VPO today is located in Webster, Texas.  It took almost all day between flight delays, a layover and long wait for a rental car, but when we finally arrived on site the next day, I realized what a big impact technology can make for a hospital.   Virtual Patient Observation uses video technology and mobile communications to more effectively reduce falls.  Traditionally hospitals have used an in-room observer to reduce the risk of a fall.  However the model of a one-sitter to one-patient is inefficient and invasive to patient privacy.  This is where VPO comes in.  So, here are my observations on Virtual Patient Observation in action:

1. Video changes everything.

When it comes to delivering an exceptional care experience, nothing replaces a caregiver’s ability to see and respond to a patient’s needs.  No amount of noisy alarms, in-room gadgetry, or monitoring equipment can tell you as much about a patient as the trained human eye.  Putting a patient under observation provides an unparalleled opportunity to deliver timely care.

2. Communication is key.

In a hospital, every communication is central to keep care happening. If there is a delay or a missed bit of information, it puts patients at risk.  Creating real time interactions between care givers in different parts of the hospital means information is flowing and ultimately, patients benefit.  Virtual Patient Observation helps care units work together to deliver expert care, and patients notice that.

3. Nurses are ingenious.

If you give a mouse a cookie, you’d better be ready with the milk.  If you give nurses technology, they are going to find a way to use that technology to make better care experiences.  I learned about several cases of unintended benefits among the nursing staff who used video and mobile communications to care for their patients.  I can see how a client can take the technology and adapt it to make great things happen at their hospital.

Thanks for reading- and here’s food for thought- Where else do you see video going for healthcare providers?