Dimension Data > Digital business > Managing the data centre in the digital age

Managing the data centre in the digital age


Stuart Fox | Group Senior Director, Global Business Development

How ready is your organisation to manage the data centre of the future? As the race to digital accelerates, the IT industry is going through a massive transformation, perhaps the biggest in decades. CIOs are under enormous pressure to develop strategies that enable their organisations to compete in a digitally driven world and deliver business outcomes. At the same time, they’re expected to lower costs and reduce capex, while driving revenue growth and improved customer experience.


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Effectively uniting cloud computing and the data centre lies at the heart of digital transformation. However, CIOs should bear in mind that accessing technology through a consumption-based model isn’t necessarily a ‘silver bullet’. Today, many organisations realise that they need to look more carefully at which workloads are really best suited to run in the cloud. Yes, they still like the idea of buying their IT as a service, but they’re questioning whether they necessarily need to access it via the cloud. As a result, more and more organisations are seeing value in moving applications to a hybrid cloud model that includes a combination of traditional on-premise, hosted, and cloud-based services.


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Next, you need to build a digital infrastructure that accelerates transformation and growth. CIOs are rising to this challenge in several ways. Some are considering implementing converged infrastructure within their data centres, while others are relooking their sourcing strategies. They know they’re not going to be able to buy or build the capabilities they need fast enough, so they’re looking for partners that can provide the management and automation they require, at a lower cost. Moving certain workloads to the cloud also enables IT leaders to refocus their internal resources on the big data and digital initiatives that the business is looking for. Over time, a combination of these approaches will enable the CIO to reposition IT as a strategic partner that’s willing and able to have the right conversations with the business.

Mitigating risk is another key element of effectively managing the data centre in the digital era. We recently worked with an organisation in the energy sector that operates a number of oil rigs in the North Sea, and oil platforms in some fairly dangerous places such as North Africa, and the Middle East. Many of these locations are physically remote, and often not very pleasant places in which to live. As a result, it’s not easy to find IT professionals who are willing to work there.

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The company needed a different model – one that eliminated the need for it to keep highly skilled IT resources on site and, instead, enabled it to manage its infrastructure remotely. However, remote management isn’t simple. In addition, the potential impact of IT systems failing at an oil rig could be catastrophic. Just an hour of downtime could result in millions of dollars in lost revenue. That’s why Dimension Data’s remote infrastructure management, and specifically, speed-to-resolution capabilities, caught the organisation’s attention. We’re able to fix most faults within 15 minutes, and 60% of incidents are attended to automatically through our remote monitoring and management systems.


Learn more here about managing your data centre in the digital era.

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