Dimension Data > 2016 Top IT trends > Who’s choosing your collaboration solutions?

Who’s choosing your collaboration solutions?


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Ian Heard |Group Senior Vice President : Collaboration

Ian Heard |Group Senior Vice President : Collaboration

Between your manager and your IT department, who do you expect is making decisions about the collaboration technologies you are using? If you answered ‘IT department’, you may be wrong.

User-driven collaboration is a rising trend in IT . The user has far more autonomy in deciding what tools and applications to use for communication and collaboration without the permission of their organisation’s IT department.

Because of this, line of business managers are determining on their own what technology can be implemented to promote teamwork and productivity . They even have their own budgets, separate from IT, to develop and implement these collaboration technologies. As shown in the 2016 Connected Enterprise Report , almost 60% of line of business has gone this direction.

This is a double-edged sword. While it promotes autonomy and flexibility for users in determining what collaborative technologies they wish to use, it can also lead to the rise of ‘shadow IT.’ Technology that an organisation’s IT department is not aware of and has not approved can expose the organisation to risk.


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To avoid this, organisations need to prioritize balancing autonomy and security. Users, managers, and IT departments need to work closely on developing strategies that allow independence for end-users while allowing IT to mitigate risk. This approach is best at addressing the problems of the changing IT landscape.

Collaborative tools are reshaping how we work together . The user has a greater say in which tools they want to use. An approach that allows managers and their teams to make their own decisions about collaboration technologies that IT approves allows us greater capacities in this rapidly shifting IT environment.


To learn about more IT trends in 2016, read our latest thinking article