Dimension Data > Collaboration > 3 trends shaping the world of end-user computing

3 trends shaping the world of end-user computing


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Jeremy Horey | Group Consulting Practice Director

Jeremy Horey | Group Consulting Practice Director

The digital era is changing people’s behaviour – giving them opportunities to transform the way they work, communicate, and collaborate


Workplaces are no longer where people ‘go to work’. Instead workplaces are engines for collaboration and communication. The old cubicle farms have transformed into different spaces where people can work in the way that best suits their task.


Outside the workplace many people work on their device of choice, from any location, at any time of day. In order to be productive, they need agile access to information, communication, and business applications. They want the flexibility to achieve a work-life balance, and the peace of mind to perform functions securely and seamlessly.

The concept of the workspace brings together all these elements: the physical environment in which people carry out their work tasks, the social environment that they work within, the devices and tools that they use to get their tasks done and the systems and services that support them wherever they are when they carry out their work tasks.
The workspace concept is in the early stages of adoption, but it will fundamentally change the way people work in the future. At Dimension Data we have practices that focus on end-user computing and on communications and collaboration so that we can enable workspaces for tomorrow.

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One of our most powerful tools is the End-user Computing Development Model, which removes some of the confusion and complexity that can accompany digital transformation. It helps organisations understand their current end-user computing maturity, guides them to anticipate their future needs, and supports identifying the gap between the two, which ultimately determines their solution roadmap.
The recently released End-user Computing Insights collates feedback from hundreds of respondents, across several countries and industries, making use of the model. It’s the leading benchmark report of its kind, clearly defining the developments shaping the industry. Here are some of the main ones:

1. Security

Although the sophistication of security solutions has been catching up, safety of business data still remains a top priority. As workforces become increasingly mobile, and touchpoints for business data increase, so too is the demand for security solutions set to grow.

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2. Business apps

Users are experiencing the functionality of consumer applications in their non-working lives, and this level of functionality is often not present in their corporate applications. The area of business applications is still underdeveloped and, coupled with this, is the need for better overall systems integration.

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3. Devices

Managing devices is an area where organisations have grown in confidence. The slower rate of development of these hand-helds over the past couple of years has allowed organisations to catch up, resulting in greater confidence and better managed devices and security.

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This increasingly mobile workforce and evolving end-user culture present technology decision makers and business leaders with continuous challenges as well as opportunities. A sound end-user computing strategy is now vital in enabling your organisation’s workspaces for tomorrow — empowering your business, employees, supply chain, and customers.

The End-user Computing Development Model is an ideal starting point for your organisation’s strategic planning process. This five-minute survey will help you assess your organisation’s readiness.
Why not start the journey today?


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Watch the Hangout for more insights from the End-user Insights Report