Don’t let location limit your workplace … here’s how
How the work anywhere revolution can bring you closer to your customers
Workplaces are changing fast and we all know it. Keeping up is a challenge, but if you get it right, the rewards in productivity can be astounding. There’s no end to what a happy, loyal workforce can do if you help them work in the ways they want.
What is the digital workplace? In almost every facet of our lives we’re seeing the fusion of the digital and physical worlds. Organisations across the board are feeling the pressure to transform the way they do business, both in terms of how they interact with their customers and how they enable their people. The digital workplace is about creating a collaborative environment where team members can interact with the services and applications they need anywhere, anytime.
Setting up a digital workplace requires you to, fundamentally, relook your organisation’s business processes. It’s not always easy to allow your people to work in the ways they want, and deliver business value, but it is possible.
1. Trust your employees, but also measure their performance
The first step to building a truly digital workplace is letting go of many of the management ideas of the past. It’s no longer a good idea to keep your people locked to their desks, some of the best work is done away from the office. This entails trusting employees to take responsibility for their own productivity. In our Digital Workplace Report 36% of organisations identified productivity gains as a top driver for workstyle change. This indicates that in today’s work environment trusting your employees is rewarded by increased productivity.
2. Don’t let your security slip
Just because your people are not sitting at a desk doesn’t mean that you have to sacrifice the security of your data. Step two includes delivering identity management, clear threat management and ensuring that no matter how the information is accessed, it remains secure.
Along with proper frameworks to deliver the desired work outcomes and improved productivity, it’s possible to free employees from their desks.
3. Keep the connection up
Step three is the ability for people to connect anywhere, anytime. This aspect was top of mind when we partnered with the Absa Cape Epic cycle race earlier this year. While you may not immediately see the link between a mountain bike race and the digital workplace, our experience as a technology partner of the Absa Cape Epic has shown us that there are clear lessons that can be learnt from it.
Part of what we did for the Absa Cape Epic was to create connected race villages and to build a network that would allow for connectivity from almost anywhere on the race route. This allowed broadcasters to relay coverage of the race from remote areas, journalists to file their stories, and participants to keep in contact with loved ones back home. It also enabled partners such as the Mediclinic healthcare group to access health records in real time.
All of the lessons we learned here help us implement digital workplace solutions especially when ensuring that connectivity is no longer an issue.
Find out more about our Absa Cape Epic solution here.
What’s the future of smarter working?
The infrastructure that underpins the digital workplace is just one part of the equation. Delivering solutions that allow people to communicate seamlessly and work together across boundaries are also vital. This can include voice, video and text collaboration as well as connecting across applications, all within a secure environment.
Once your organisation has set up a digital workplace that supports your culture and workforce, employees can work from different locations or from home. Your organisation can put together teams to collaborate across environments seamlessly and enable employees to serve your customers more effectively.
Soon, we’ll see the adoption of digital workplaces through the enablement of key megatrends like artificial intelligence, augmented reality and the Internet of Things. End users will adopt these megatrends in their personal lives and it will then slowly creep into their working habits. Organisations need to be aware and get ready!